Frequently Asked Questions

Everything you need to know about moving in Arizona. Get clear answers to common questions about costs, timing, insurance, and our services.

Pricing & Costs

How much do movers cost in Arizona?

Our Arizona moving services typically range from $80-120/hour for 2 movers. A 2-bedroom move averages $600-900, while a 4-bedroom home runs $1,200-1,800. We offer transparent, flat-rate pricing with no hidden fees. Factors affecting cost include distance, home size, stairs/elevators, and specialty items.

Do you charge extra for stairs or elevators?

We include first-floor service in our standard rates. Additional floors may incur a small fee of $50-100 depending on the amount of items and difficulty of access. We'll always discuss any additional charges upfront before starting your move.

Are there any hidden fees?

No! We pride ourselves on transparent pricing. Our quotes include labor, truck, equipment, and basic insurance. The only additional charges might be for specialty items (pianos, safes), excessive distance from truck to door (long carries), or additional services you request.

Do you offer discounts?

Yes! We offer discounts for seniors (10%), military/veterans (10%), students (5%), and repeat customers (15%). We also have special rates for mid-month and weekday moves when demand is lower.

Scheduling & Availability

Do you offer same-day moving services?

Yes! We offer same-day and emergency moving services throughout Phoenix Metro based on availability. Call us at (480) 863-6165 for immediate scheduling. We maintain extra crews specifically for urgent moves.

How far in advance should I book?

We recommend booking 2-4 weeks in advance, especially during peak season (May-September). However, we do offer same-day and next-day service based on availability. The earlier you book, the better we can accommodate your preferred date and time.

What are your hours of operation?

We operate 7 days a week from 7:00 AM to 7:00 PM. We also offer after-hours and weekend moves for commercial clients or special circumstances. Our office is available for quotes and scheduling from 8:00 AM to 6:00 PM daily.

Do you work on holidays?

We're available on most holidays except Thanksgiving and Christmas Day. Holiday moves may have special rates. We recommend booking holiday moves well in advance as they fill up quickly.

Services & Coverage

What areas do you serve?

We serve all of Phoenix Metro including Phoenix, Mesa, Scottsdale, Chandler, Gilbert, Queen Creek, Tempe, San Tan Valley, and surrounding areas within a 50-mile radius. We also handle long-distance moves throughout Arizona and to neighboring states.

Do you provide packing services?

Yes! We offer full and partial packing services. Our team can pack your entire home or just fragile/valuable items. We use professional-grade materials and techniques to ensure everything arrives safely. Packing services typically add $300-1,500 to your move depending on home size.

Do you move pianos and other specialty items?

Absolutely! We specialize in moving pianos, pool tables, gun safes, artwork, antiques, and other valuable items. Our team has specialized equipment and training for these items. Specialty item moving typically costs $200-600 extra depending on the item.

Do you offer storage solutions?

Yes! We offer both short-term and long-term storage in climate-controlled facilities. Perfect for Arizona's extreme temperatures. Storage rates start at $100/month for small units. We can also store your items temporarily if there's a gap between move-out and move-in dates.

Insurance & Protection

Are you licensed and insured?

Absolutely. Arizona Direct Movers is fully licensed and insured, carrying comprehensive coverage up to $1 million for your protection. We carry general liability, cargo insurance, and workers' compensation for all employees.

What happens if something gets damaged?

While damage is rare due to our professional packing and handling, we take full responsibility if it occurs. Basic coverage is included (60 cents per pound per item). Full value protection is available for an additional fee. All claims are handled promptly and professionally.

Should I purchase additional insurance?

For high-value items or peace of mind, we recommend full value protection. This covers repair or replacement at current market value. Your homeowner's or renter's insurance may also cover moving - check with your provider.

Moving Day

What should I do to prepare for moving day?

Pack personal essentials separately, secure parking for the truck, clear pathways, disconnect appliances, and have payment ready. We'll provide a detailed checklist when you book. The more prepared you are, the faster and smoother your move will be.

Do I need to be present during the move?

We require an adult (18+) to be present at both pickup and delivery to sign paperwork and direct placement of items. If you can't be there, you can designate a representative, but we'll need written authorization in advance.

How long will my move take?

Studio/1BR: 2-3 hours; 2BR: 3-5 hours; 3BR: 5-7 hours; 4BR+: 6-10 hours. These are averages - actual time depends on distance, stairs, packing, and amount of items. We'll provide a time estimate with your quote.

What items can't you move?

We cannot transport hazardous materials (paint, chemicals, propane), perishables, plants (on long-distance moves), important documents (you should carry these), firearms (unless properly declared), and extremely valuable items like cash or jewelry (carry these personally).

Payment & Booking

What payment methods do you accept?

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is due upon completion of the move. For long-distance moves, we require a 20% deposit to reserve your date.

Do you require a deposit?

Local moves don't require a deposit - payment is due upon completion. Long-distance moves require a 20% deposit. Large commercial moves may require a deposit. Deposits are fully refundable if cancelled 48+ hours in advance.

What's your cancellation policy?

You can cancel or reschedule without penalty up to 48 hours before your move. Cancellations within 24-48 hours may incur a $100 fee. Same-day cancellations may be charged 2 hours minimum labor. We understand emergencies happen and work with customers on a case-by-case basis.

Should I tip the movers?

Tipping is not required but appreciated for exceptional service. Industry standard is $20-40 per mover for a full day's work, or 10-15% of the total bill. You can tip in cash directly to the crew or add it to your credit card payment.

About Arizona Direct Movers

How long have you been in business?

Arizona Direct Movers has been serving the Phoenix Metro area since 2018. We're a local, family-owned business with over 14,000 successful moves completed. Our team has combined experience of over 50 years in the moving industry.

What makes you different from other movers?

We're a direct service provider (no broker fees), offer transparent pricing with no hidden fees, provide same-day service, specialize in Arizona's unique climate challenges, and maintain a 4.9-star rating with over 300 reviews. We're also one of the few movers using climate-controlled trucks.

Do you have references?

Absolutely! We have over 300 five-star reviews on Google, Yelp, and Facebook. We're also happy to provide references from recent customers upon request. Check our reviews page for detailed customer testimonials.

How do I get a quote?

You can get an instant online quote on our website, call us at (480) 863-6165 for a phone quote, or schedule a free in-home estimate for the most accurate pricing. Quotes are always free with no obligation.

Still Have Questions?

Our friendly team is here to help with any questions about your upcoming move.